Krikeya Privacy Policy

This Privacy Policy describes how Krikeya ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players and visitors who use the Krikeya website at krikeya.net and any associated applications or services.

Krikeya is committed to handling your personal data responsibly and transparently. We collect only what we need, use it only for the purposes described in this policy, and take reasonable steps to keep it secure. By registering an account on Krikeya or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy.

Krikeya collects personal data in several ways — directly from you when you register or interact with the platform, automatically when you use the site, and from third-party service providers involved in payment processing or identity verification.

Krikeya does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

Krikeya uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The main ways Krikeya uses your personal data are:

• Account management: To create, maintain, and secure your Krikeya account, including verifying your identity and age.
• Payment processing: To handle deposits, withdrawals, and transaction records accurately and securely.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact Krikeya.
• Platform improvement: To analyse how players use Krikeya so we can improve game selection, site performance, and user experience.
• Legal compliance: To meet our obligations under applicable laws, including anti-money laundering (AML) regulations and responsible gaming requirements.
• Fraud prevention: To detect, investigate, and prevent fraudulent activity, cheating, and unauthorised account access.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers from Krikeya.

Krikeya processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contract performance: Processing is necessary to fulfil the agreement between you and Krikeya — for example, operating your account and processing your transactions.
• Legal obligation: Processing is required to comply with applicable laws, such as identity verification requirements under anti-money laundering regulations.
• Legitimate interests: Processing is necessary for Krikeya's legitimate business interests, such as fraud prevention and platform security, provided those interests are not overridden by your rights.
• Consent: Where Krikeya relies on your consent — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Krikeya does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are required to handle it securely and in accordance with applicable data protection standards.

• Payment providers: bKash, Nagad, Rocket, and bank partners receive the financial data necessary to process your transactions. These providers operate under their own privacy policies and security standards.
• Identity verification services: Third-party KYC providers may receive your identity documents and personal details to verify your age and identity as required by law.
• Game providers: Game software providers integrated into the Krikeya platform may receive anonymised or pseudonymised usage data to support game functionality and fairness auditing.
• Legal and regulatory authorities: Krikeya may disclose personal data to law enforcement, regulators, or courts where required by law or in response to a valid legal request.
• Business transfers: In the event of a merger, acquisition, or sale of Krikeya's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

Krikeya uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Cookies are small text files stored on your device when you visit Krikeya.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Analytics cookies: Help Krikeya understand which pages and games are most popular, how long players stay on the site, and where technical issues occur. This data is aggregated and anonymised.
• Preference cookies: Remember your settings such as language preference and display options so you don't have to re-enter them each visit.
• Marketing cookies: Used only if you have opted in to receive personalised promotions. These track which Krikeya offers you have seen and interacted with.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using Krikeya, though some features may work less smoothly.

Krikeya retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The specific retention periods that apply to different categories of data are:

• Account and identity data: Retained for the duration of your account plus a minimum of five years after closure, in line with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Support communications: Retained for two years from the date of the last interaction, unless the matter relates to an ongoing dispute or legal proceeding.
• Technical and usage data: Typically retained for 13 months in aggregated or anonymised form for analytics purposes.
• Marketing consent records: Retained for as long as you remain opted in, plus a reasonable period after opt-out to demonstrate compliance.

When data is no longer required, Krikeya deletes or anonymises it securely. You may request early deletion of certain data — see Section 9 for your rights in this regard.

Krikeya implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption on all data transmitted between your device and Krikeya's servers.
• Encryption of sensitive data stored in Krikeya's databases, including payment details and identity documents.
• Access controls that restrict which Krikeya staff can view personal data, based on job role and necessity.
• Regular security audits and vulnerability assessments of the Krikeya platform.
• Two-factor authentication options available to all registered players.
• Monitoring systems that detect and alert on unusual account activity or access patterns.

As a Krikeya player, you have the following rights in relation to your personal data. To exercise any of these rights, contact Krikeya at [email protected] with your registered account details and a clear description of your request.

Krikeya's platform is strictly for adults aged 18 and above. Krikeya does not knowingly collect personal data from anyone under the age of 18. If we become aware that personal data has been collected from a minor, we will delete that data immediately and close the associated account.

If you believe that a minor has registered on Krikeya or that their data has been collected without appropriate consent, please contact us immediately at [email protected] so we can investigate and take appropriate action.

Krikeya may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the "Last updated" date at the top of this page will be revised accordingly.

For significant changes that materially affect how we use your personal data, Krikeya will notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this policy periodically to stay informed about how Krikeya protects your privacy.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Krikeya handles your personal data, please get in touch with our support team. We are available 24 hours a day, seven days a week.

• Email: [email protected]
• Live Chat: Available after login via your Krikeya account panel
• Response Time: Data rights requests are handled within 30 days